Dark Room Hidden Secrets provides customer service 24/7. You can contact us at our form at our contact page or you can call us for a faster response time. We also have our email there if you want to email us about any manners or concerns you may have. We highly recommend to use to the form if it is not a urgent matter. We are always there to help and make sure our customers are satisfied and like the products they are receiving. We have 100% authentic products right from the distributors. We sell everything at top quality. That’s what you the customers deserve.